THE DLD
PROPERTY GUEST GUIDE
Dear guest, we prepared this guide for you to navigate a smooth stay with us. We look forward to welcoming you to The Diving Lodge Downtown.
#1: Location + Transport
We are conveniently located 25 minutes from Cancun Airport.
We advise booking your initial airport pick up transport in advance to avoid excessive fees at the airport. See our recommended options below.
Please note that while UBER is widely available and easy to use in most areas, it does not work for initial airport pick-ups — only drop-offs!
RIDE MEXICO
Professional transport to airport + other destinations. Local business, highly recommended. Contact Jin Ceballos: ridemexico@gmail.com.
LIGHTHOUSE TOURS
Airport rides + other destinations. Local business, highly recommended. Contact Thomas: (+52) 998 841 4516
ADO BUS
1.Take the ADO bus from the Cancun Airport to Puerto Morelos. Limited Hours, not available late night. Make sure it’s going directly to Puerto Morelos and not Cancun.
2. Upon arrival to the ADO station in Puerto Morelos, take an 8 minute taxi or uber to the Diving Lodge Downtown. Cost for taxi could be up to $100 pesos, tell them we are right next to UNICO Beach.
← If you arrive during off-business hours, please open and close the street gate as needed.
PARKING
Parking is free and first-come, first-serve. Guests can park in any open space. Please let us know in advance to secure a spot for your arrival.
#2. Arrivals + Departures
Check-in: 3:00 PM / Check-out: 11:30 AM
During business hours, you may check-in directly at the beach bar, and get your guest bracelets, which give you complimentary seating in the beach club + pool access.
For later arrivals, or on days the bar is closed, we offer a self-check in to collect your cabina keys from a personal lockbox next to each unit’s door. The 4-digit code is shared pre-arrival.
We kindly remind you to share your estimated arrival and departure times ahead of time, in order for us to customize your stay and offer you any additional options available, such as our Guaranteed Late Checkout or Early Check-in, designed for optimal comfort.
#3. Finding Your Cabina
Cabinas #1, #2 and #3 are located in the central building of the property.
Cabina #1: Ground Floor / Right Side
Cabina #2: Ground Floor / Left Side
Cabina #3: Upstairs Unit
Cabinas #4 and #5-6 are located in the entrance building, located on the right side, as you enter from the street gate.
Cabina #4: Ground Floor Unit
Cabina #5-6: Upstairs Unit
WIFI
Please use the network that best works for your device.
Cabina #1, 2, 3: DLD_WIFI
Password: CORAL_DE_FUEGO
Cabina #4: THE_DIVING_
Password: Cab4Divinglodge2022
Cabina #5-6: Casa_del_Faro
Password: DLDCAB56PM
Request current beach WIFI from the bar.
IMPORTANT
Please don’t throw toilet paper or anything else in the WC, this can create a backup in the system.
Always leave your cabina door closed to avoid mosquitos from getting inside the room.
Close your room windows + doors when using the air-conditioner, and remember to turn it off when you leave the room. This lets the engine rest and work better.
#4. Contact List
We recommend downloading Whats App on your phone for the best and quickest communication in the area.
Diving Lodge Email: info@thedivinglodge.com
Reservations: (+52) 998 103 8116 (Available: 8:00-15:00hrs)
Evening Guest Assistance: (+52) 998 307 5972 (Available until: 22:00hrs)
Scuba Diving (Squalo Divers): +52 99 8200 6000
Thomas at Lighthouse Tours: +52 998 841 4516
Local Car Rental / Ron: (+52) 984 233 8610
Baby Rentals (Izzy): (+52) 998 241 2787
Dentist: Dr. Carlos Escalante: (+52) 998-206-9157
Doctor: Victor Ballesteros: (+52) 998-173-7230
Medical Clinic (Live): (+52) 9981 96 8697
Acupuncture (Dr. Dan): (+52) 984 108 0623
Police: (+52) 998 293 2167
Emergencies: 911
#5. Checking Out
Check-out is by 11:30 AM
Turn off appliances you used (coffee maker or kettle)
Sign out of your TV accounts (You can also do that on your phone app if you forgot).
Turn off AC, fan and lights.
Lock the door on your way out.
Leave the keys back in the lockbox.