THE DLD
PROPERTY GUEST GUIDE
Everything you need to know for a smooth stay at The Diving Lodge Downtown.
#1: Location + Transport
We are conveniently located 25 minutes from Cancun Airport. We advise booking your initial airport ride in advance to avoid excessive fees. See our recommended options below.
Please note that while UBER is widely available and easy to use in most areas, it does not work for initial airport pick-ups — only drop-offs!
RIDE MEXICO
Professional transport to airport + other destinations. Local business, highly recommended. Contact Jin Ceballos: ridemexico@gmail.com.
LIGHTHOUSE TOURS
Airport rides + other destinations. Local business, highly recommended. Contact Thomas: (+52) 998 841 4516
ADO BUS
1.Take the ADO bus from the Cancun Airport to Puerto Morelos. Limited Hours, not available late night. Make sure it’s going directly to Puerto Morelos and not Cancun.
2. Upon arrival to the ADO station in Puerto Morelos, take an 8 minute taxi or uber to the Diving Lodge Downtown. Cost for taxi could be up to $100 pesos, tell them we are right next to UNICO Beach.
PARKING
Parking is free and first-come, first-serve. Guests can park in any open space. Please let us know in advance to secure a spot for your arrival. The gate stays closed during off-business hours. Guests can still open and close it as needed, it is not locked.
#2. Arrivals + Departures
Check-in: 3:00 PM / Check-out: 11:30 AM
Our primary goal is to provide a pleasant and smooth arrival and departure experience for our guests.
During business hours, you may check-in directly at the beach bar, and get your DLD guest bracelets, which give you complimentary seating in the beach club + pool access.
For later arrivals or on days the bar is closed, we offer a self-check in to collect room keys from a personal lockbox next to each cabina door. The 4-digit code is sent pre-arrival.
We kindly remind you to share your estimated arrival and departure times ahead of time, in order for us to customize your stay and offer you any additional options available, such as our Guaranteed Late Checkout or Early Check-in, designed for optimal comfort.
— The more details you share, the more we can show how we care! —
#3. Finding Your Cabina
Cabinas #1, #2 and #3 are located in the central building of the property.
Cabina #1: Ground Floor / Right Side
Cabina #2: Ground Floor / Left Side
Cabina #3: Upstairs Unit
Cabinas #4 and #5-6 are located in the entrance building, located on the right side, as you enter from the street gate.
Cabina #4: Ground Floor Unit
Cabina #5-6: Upstairs Unit
WIFI
Cabina #1, 2, 3: DLD_WIFI
Password: CORAL_DE_FUEGO
Cabina #4: THE_DIVING_
Password: Cab4Divinglodge2022
Cabina #5-6: Casa_del_Faro
Password: DLDCAB56PM
IMPORTANT
Please don’t throw toilet paper or anything else in the WC as this can create a backup in the system.
Always leave your unit door closed to avoid mosquitos from getting inside the room.
Close your room windows + doors when using the air-conditioner, and remember to turn it off when you leave the room. This lets the engine rest.
#4. Contact List
We recommend downloading Whats App on your phone for the best and quickest communication in the area.
DLD Email: info@thedivinglodge.com
DLD Reservations: (+52) 998 103 8116 (Available: 8:00-15:00hrs)
DLD Evening Guest Assistance: (+52) 998 307 5972 (Available until: 22:00hrs)
Scuba Diving (Juan at Squalo Divers): +52 99 8200 6000
Bicycle Rentals + Adventures (Thomas at Lighthouse Tours): +52 998 841 4516
Local Car Rental / Ron Haugen: (+52) 984 233 8610
Baby & Beach Rentals (Izzy): (+52) 998 241 2787
Dentist: Dr. Carlos Escalante: (+52) 998-206-9157
Doctor: Victor Ballesteros: (+52) 998-173-7230
Medical Clinic (Live): (+52) 9981 96 8697
Acupuncture (Dr. Dan): (+52) 984 108 0623
Police: (+52) 998 293 2167
Emergencies: 911
#5. Checking Out
Check-out is by 11:30 AM
Turn off appliances like the coffee maker or kettle.
Sign out of your TV accounts (You can also do that on your phone app if you forgot).
Turn off AC, fan and lights.
Lock the door on your way out.
Leave the keys back in the lockbox.