Property Guest Guide

Everything you need to know for your stay with us!
We look forward to meeting you.

The Basics

Location, Transport, Parking & Check-in..

ADDRESS: Avenida Javier Rojo Gomez SM2, MZA 24, Lote 201. Puerto Morelos, Q. Roo, 77580

PRIVATE PICK-UP

  • Jin Ceballos from Ride Mexico at:

    ridemexico@gmail.com

  • Thomas from Lighthouse Tours at:

    Lighthouse-tours@outlook.com

CAR RENTAL INFO

  • Rent from one of the well known airport car rental companies (having a reservation is recommended).

  • Europcar also has an office located in Puerto Morelos. For a highly recommended local car rental business, contact Ron at: (+52) 984 233 8610.

PUBLIC TRANSPORT

  • Taxis: More expensive when taken with no reservation from the airport.

  • Ubers: Available in most areas via your uber app. Wait times can vary. Best prices; Except peak times.

  • ADO Bus to Puerto Morelos. Then taxi to Diving Lodge Downtown.

Arrivals

  • We offer an easy self check-in.

  • Parking is included for guests, please make a reservation in advance to secure availability.

  • Follow the instructions below and let us know how we can help make your arrival better!

  1. Reserve Parking

  2. Share your estimated arrival time.

    Check-in: 3:00 PM

    Check-out: 11:30 AM

    If you need something different please make sure to let us know ahead of time. Early arrivals are welcome to hang out at the beach bar starting at 10:00AM, or until the unit is ready.

    Super early arrivals may request an extra early check-in for an extra fee. Please do so in advance to ensure availability.

  3. Self Check-In: Grab your unit keys from the lockbox next to the door, and let yourself in. We will share the code with you before your arrival.

REMINDER: There is no formal reception office. Our ‘front desk’ is our beach bar, our lobby, the sand. Take your shoes off and relax with us!

Find Your Cabina

Cabinas #1, #2 and #3 are located in the center of the property.

  • Ground Floor-Left: Cabina #2

  • Ground Floor-Right: Cabina #1

  • Upstairs: Cabina #3

Cabinas #4 and #5-6 are located in the entrance building, located on the right as you enter from the street.

  • Ground Floor: Cabina #4

  • Upstairs: Cabina #5-6

What to pack?

We suggest packing a refillable water bottle, and don’t forget your eco-friendly mosquito repellent for evenings out. Also, please remember to wear reef-friendly sunscreen.

ALL UNITS INCLUDE:

  • Air-Conditioning and Ceiling Fan

  • Safety Deposit Box (used with a key)

  • Smart TV (access to Netflix and Cable)

  • Free WiFi Access

  • Drip-coffee maker

    + Welcome coffee/tea kit to start the trip

  • Electric Water Kettle

  • En-Suite Bathroom with Shower

  • Bath Towels + Toiletries

  • Closet and Hangers

  • Hair dryer

  • Beach Towels

ALSO INCLUDED:

  • Parking: Reserve in advance. No extra cost.

  • Room cleaning: Available every 2 nights. Linens are changed upon request, or once every 3-4 days.

  • Palapa and lounge chairs: Complimentary for lodge guests. Please reserve at the bar.

  • Access to the pool and sun deck limited hours, please see pool rules.

EXTRA SERVICES:

  • In-room therapeutic/relaxing massage.

  • Private scuba diving, snorkel & tours

  • Beach Rentals (SUP’s ) or weekly SUP rentals.

  • Room-service via the beach bar.

  • Pre-arrival grocery shopping

Let your booking host know if you need an extra service during your stay.

Cabina Info

  • Free WiFi Access

    Guests may connect to any of our networks available in the different areas of the property.

  • Safety Deposit Box (with key)

    Keep important belongings in the safety deposit box. The key is on your set of room keys.

  • Complimentary H2O provided via a “garrafon”. Please ask us for a refill when needed.

  • Welcome Coffee/Tea Kit.

WiFi Cabinas #1, 2 and 3

Network 1: IZZI-ED85

Password 1: YWKLDMYMNEJY

Network 2: TheDiving1

Password 2: Divinglodgetwo

WiFi Cabina #4

Network: THE_DIVING_

Password: Cab4Divinglodge2022

WiFi Cabina #5-6

Network: Casa_del_Faro

Password: DLDCAB56PM

TV Instructions

The smart tv offers the option to watch cable TV or log into your own account and put your favourite shows on.

Please use the TV brand remote to operate the TV functions such as: on, off, volume, TV input/source, etc).

The Cable TV remote operates the cable channel system in the TV and can be used to explore the cable guide.

In most cases you may also connect to your own accounts by using the airplay feature directly from your device screen.

Departures

Check-out is by 11:30 AM.

Please turn off the air-conditioner, fan and lights and lock the door on your way out! Leave the keys back in the lockbox.

Thank you for being a great guest, we hope to see you again!

If you’d like to tip the staff for their hard work, please use the envelope provided in the room. Thank you!

REVIEW YOUR STAY

Contacts

  • Scuba Diving and Snorkeling / Juan: +52 9982006000

  • Dentist: Dr. Carlos Escalante (Located port side): 998-206-9157

  • Doctor: Victor Ballesteros: (Cellphone) 998-173-7230

  • Live Medical Clinic: +52 9981 96 8697

  • Acupuncture: Dr. Dan: +52 984 108 0623

  • Bike Rentals + Riviera Maya Excursions: Thomas from Lighthouse Tours at

    +52 998 841 4516 or lighthouse- tours@outlook.com

FOR EMERGENCIES DIAL 911

Police: +52 998 293 2167