PROPERTY GUEST GUIDE
Everything you need to know for your stay at The DLD. To navigate things smoothly, we recommend reading this guide before you arrive.
We look forward to meeting you!
THE BASICS: Location, Transport, Parking & Check-in
TRANSPORT OPTIONS
ADO BUS:
1. Take ADO bus from the Cancun Airport to Puerto Morelos.
Make sure it’s going directly to Puerto Morelos and not Cancun.
2. At the ADO Station in Puerto Morelos, take a 10 minute taxi/uber to the Diving Lodge Downtown.
Cost for taxi: $40-50 pesos, tell them it’s right next to UNICO Beach.
CAR RENTAL:
Rent from one of the known airport car rental companies — having a reservation is recommended!
LOCAL CAR RENTAL:
Contact Ron (+52) 984 233 8610 for a highly recommended local car rental service.
TRUSTED PRIVATE DRIVER:
Contact Jin Ceballos from Ride Mexico at: ridemexico@gmail.com. Offering airport rides + other destinations.
UBER: available in most areas. Not available for airport pick-ups, only drop-offs.
CANCUN AIRPORT TAXI: Always available. Expect a higher last minute fee. You can take any taxi back to the airport for your departure.
Parking is included for guests, please let us know in advance to secure a spot.
EASY CHECK-INS
Our goal is to provide a seamless arrival & departure experience for our guests.
Please share your travel details with us ahead of time so we can make any possible adjustments needed!
On the day of your check-in you will receive a message via whats-app from your local host Paola, confirming your arrival details.
She will check-you in personally, or leave things ready for you to enter via the lockbox next to the unit door and share the 4-digit code!
Check-in time is 3:00 PM
Check-out by 11:30 AM
— We always allow for early check-ins and late checkouts, at no additional fee, subject to availability. This means we can’t guarantee it, but if it’s available, it will be free of charge.
— For early bird arrivals/red eye flights, we offer secure early check-ins and/or checkouts for an additional MX $550.00 fee.
— For late night arrivals or delays (after 8:00 PM) we offer a lockbox service to collect your cabina keys.
You will receive a message from your local host with more details.
Our Direct Email: info@thedivinglodge.com
Local Host Contact: Paola / (+52) 55 1381 2275
We suggest downloading WhatsApp, for the easiest communication channel!
FRIENDLY REMINDER
There is no formal reception office at The Diving Lodge Downtown. Our ‘front desk’ is our beach bar, our lobby, the sand.
Please share your arrival details with us ahead of time so we can best assist you.
FIND YOUR CABINA
Cabinas #1, #2 and #3 are located in the central building of the property.
Cabina #1: Ground Floor-Right Side
Cabina #2: Ground Floor-Left Side
Cabina #3: Upstairs Unit
Cabinas #4 and #5-6 are located in the entrance building, located on the right side, as you enter from the street gate.
Cabina #4: Ground Floor Unit
Cabina #5-6: Upstairs Unit
PACKING LIST
Besides your favorite beach wear, and comfortable walking shoes (Puerto Morelos is a casual beach town) we suggest packing:
Refillable Water Bottle
Eco-Friendly Mosquito Repellent (for evenings out)
Reef-Friendly Sunscreen (if you wear a sun protector)
CABINAS INCLUDE:
Air-Conditioning and Ceiling Fan
Safety Deposit Box (used with a key)
Smart TV (access to Netflix and Cable)
Free WiFi Access
Drip-coffee maker
+ Welcome coffee/tea kit to start the trip
Electric Water Kettle
En-Suite Bathroom with Shower
Bath Towels + Toiletries
Closet and Hangers
Hair Dryer
Beach Towels
ALSO INCLUDED:
Parking: Our parking lot is limited and operates on a first-come-first-serve basis. We do reserve spaces for guests on the day of arrival, please let us know in advance.
Room Cleaning: Available every 2 nights (alternating days). Bed linens and towels are changed upon request.
Palapa & Lounge Chairs: Beach seating is included for lodge guests. Please reserve at the bar to ensure availability.
Swimming Pool & Sun Deck: Please see hours and follow posted rules.
BOOK EXTRA SERVICES DURING YOUR STAY:
We recommend booking extra services during your stay to ensure availability.
In-Room Spa Menu: Exclusively available for DLD guests, experiences curates by massage lovers!
Scuba Diving & Snorkel Tours: Private bookings personalised to your level and expertise.
Weekly SUP or Kayak Rentals, Pre-arrival Grocery Shopping, & More
Let your host know if you need extra services during your stay!
CABINA INFO
Free WiFi Access
Guests may connect to any of our complimentary Wi-Fi networks listed below. Each room has a card with the network meant for that unit.
Safety Deposit Box (with key)
Keep important belongings in the safety deposit box. The key is found on your set of room keys.
Complimentary H2O provided via a “garrafon”. Please ask us for a refill when needed.
Welcome Coffee/Tea Kit: Ground black coffee + sugar/sweetener + creamer substitute & tea bags to start your stay. Extra kits are available for purchase if needed.
WIFI INFO
Cabinas #1, 2 and 3:
Network: DLD_WIFI
Password: CORAL_DE_FUEGO
Cabina #4
Network: THE_DIVING_
Password: Cab4Divinglodge2022
Cabina #5-6
Network: Casa_del_Faro
Password: DLDCAB56PM
USING THE TV
The smart tv offers the option to connect to your personal accounts by logging in to your preferred platform (Netflix, YouTube, Etc).
CONTACTS
Scuba Diving and Snorkel Bookings: Juan: +52 9982006000
Dentist: Dr. Carlos Escalante (Located port side): 998-206-9157
Doctor: Victor Ballesteros: (Cellphone) 998-173-7230
Live Medical Clinic: +52 9981 96 8697
Acupuncture: Dr. Dan: +52 984 108 0623
Bike Rentals + Riviera Maya Excursions: Thomas from Lighthouse Tours at
+52 998 841 4516 or lighthouse- tours@outlook.com
FOR EMERGENCIES DIAL 911
Police: +52 998 293 2167
DEPARTURES
Check-out is by 11:30 AM.