THE DIVING LODGE DOWNTOWN
Puerto Morelos, Mexico
PROPERTY GUEST GUIDE
Everything you need to know before your stay with us + a helpful guide to go back to for reminders!
We look forward to meeting you!
WHAT TO PACK?
HINT: It’s hot all year around and our floor is mostly sand!
We suggest packing a refillable water bottle.
Don’t forget your eco-friendly mosquito repellent for evenings out.
We will do our best to accommodate all requests, or help you find what you need.
ALL UNITS INCLUDE:
Air-Conditioning and Ceiling Fan
Safety Deposit Box (used with a key)
Smart TV (access to Netflix and Cable)
Free WiFi
Drip-coffee maker
Welcome coffee kit to start the trip
Electric Water Kettle
En-Suite Bathroom with Shower
Toiletries
Closet and Hangers
Hair dryer
Bath Towels
Please let us know if you need extra amenities during your stay: umbrella, clothes drying rack, pack n play, children’s beach toys, sewing kit, etc.
ALSO INCLUDED:
Parking: Let us know ahead of time, one space reserved per cabina.
Room cleaning: Available every 2 nights. Linens are changed upon request, or once every 3-4 days.
Palapa and lounge chairs are complimentary at the beach club for lodge guests. Please reserve at the bar.
Access to the pool and sun deck limited hours, please see pool rules.
EXTRA SERVICES:
In-room therapeutic/relaxing massage.
Private Scuba Diving, Snorkel & Tours
Beach Rentals (SUP’s etc) or weekly SUP rentals.
Room service available via the bar
Pre-Arrival Grocery Shopping
Breakfast Service
Our Address:
Avenida Javier Rojo Gomez SM2, MZA 24, Lote 201. Puerto Morelos, Q. Roo, 77580.
Only 25-min from Cancun International Airport!
Use these links to find us:
TRANSPORT OPTIONS: Depending on your plans, who you are travelling with and their needs, and the flexibility you need to get to/and from different locations, will determine the best means of transport for your vacation.
Taxis are available 24/7, and UBER also operates, although it is not 100% reliable so make sure to have a “plan b”.
AIRPORT PICK-UP:
For Cancun Airport arrivals we recommend booking a private transport service in advance through one of our recommended providers below. Booking a taxi at the airport is always possible, expect to pay a premium cost for this last minute service. Approximate cost for a pre-arranged pick-up from the Cancun Airport to DL Downtown is $40.00 USD
Jin Ceballos from Ride Mexico at: ridemexico@gmail.com
Thomas from Lighthouse Tours at: Lighthouse-tours@outlook.com or Whats App: (+52) 998 841 4516
For other arrivals please let us know if you need assistance with your transport.
PUBLIC TRANSPORT:
We only include options that we personally recommend for safety and convenience reasons.
Taxis: Available by sending a whatsapp message to the local taxi base, closest to your location.
Ubers: Available in most areas via your uber app. Wait times can vary. Best prices; Except peak times.
Private Drivers: please ask for personal recommendations of local drivers.
CAR RENTAL:
Rent from one of the well known airport car rental companies (reservation is recommended). This means you will go directly from the airport to your car rental, in a shuttle provided from the car rental company.
For a local business / car rental option, contact Ron at: (+52) 984 233 8610.
Europcar has an office located in Puerto Morelos.
ARRIVALS
We offer an easy self-check-in & check-out process for guests to arrive and depart in a relaxed manner.
To make things as smooth as possible, follow the instructions below:
Check-in: 11:00AM to 3:00PM
*Rooms Ready By 3:00 PM
Check-out anytime before: 11:00AM
Let us know if you’ll need parking. 1 parking spot is included per cabina rental. Street parking is also available, free and safe (Rule of thumb: don’t leave valuables or suitcases in the car)
Please share your estimated arrival time in advance. — We want to make sure we are ready for you!
Find the GUEST ARRIVAL LOUNGE, right under Cabina #3. Between 11:00am to 3:00pm our lodge team will assist you in your check-in, give you a tour of the facilities and show you some of the basics.
If your room is ready early we will gladly give you a complimentary early check-in. Otherwise, we will pamper you while you wait for us to finish making up the room.
Check-ins after 3:00pm will collect keys from the beach bar, and use our digital guide to self-check-in. We’ll be back the following morning in case you have any questions!
Register @ The Diving Bar.
Before 3:00pm, register at the beach bar to get guest-bracelets.
This will give you a welcome house beverage, access to the pool area and also let the team at The Diving Bar know you have complimentary seating.
If you arrive after 3:00pm, no worries, just come by the following morning when we are open.
STREET ENTRANCE TO DIVING LODGE DOWNTOWN
SELF CHECK-IN GUIDE
Guests arriving after 3:00PM or using our self-check in process. We are a 5-unit private lodge, all doors have the number of the cabina on them. You can also use the pictures below for guidance.
ENTRANCE BUILDING — located on the right as you enter from the street.
Ground Floor: Cabina #4
Upstairs: Cabina #5 (Cabina #6 is located inside of Cabina #5)
MIDDLE BUILDING — Located in the center of the property.
Ground Floor / Left: Cabina #2
Ground Floor / Right: Cabina #1
Upstairs: Cabina #3
CABINA INFO
Free WiFi Access
Guests may connect to any of our networks available in the different areas of the property.
Safety Deposit Box (with key)
Keep important belongings in the safety deposit box. The key is on your set of room keys.
WiFi Cabinas #1, 2 and 3
Network: TheDiving1
Password: Divinglodgetwo
WiFi Cabina #4
Network: THE_DIVING_
Password: Cab4Divinglodge2022
WiFi Cabina #5-6
Network: Casa_del_Faro
Password: DLDCAB56PM
USING THE SMART TV
The smart tv offers the option to watch cable TV or log into your own account and put your favourite shows on.
Please use the TV brand remote to operate the TV functions such as: on, off, volume, TV input/source, etc).
The Cable TV remote operates the cable channel system in the TV and can be used to explore the cable guide.
In most cases you may also connect to your own accounts by using the airplay feature directly from your device screen.
THE DLD
BREAKFAST MENU
MADE FROM SCRATCH DAILY BY A KITCHEN OF HARDWORKING WOMEN…
Served in the big palapa or can be delivered to your unit between 8:00 to 11:00am. Please let us know in advance.
DAILY MENU
A regional dish and/or eggs any style — with tortillas or bread.
Freshly cut fruit — With yoghurt and granola.
Fresh juice of the day
Cup of black coffee & morning pastry
Kids cereal boxes and cups of whole milk available!
ROOM MAKE-UP SERVICE
Units are cleaned on alternating days between 10:00am and 2:00pm.
If you require something different, please let the staff know, or leave a sign outside your door indicating your preference.
RECOMMENDATIONS:
We ask that guests please be mindful about throwing excess toilet paper or anything else in the WC system (toilet), this can cause a backup/blockage to the system.
Keeping your cabina door closed to avoid bugs from entering the unit.
Lock your unit if you leave.
All food and sugary drinks must be stored properly to avoid attracting ants into the unit.
ON-SITE SERVICES
The DLD offers on-site services that lodge and day guests can enjoy. Such as a bar, restaurant, relaxing and therapeutic massages, diving, snorkeling and more. Lodge and day guests can reserve services onsite.
For reservations more than 24 hours in advance, you may send us a message.
Lodge guests have complementary seating in the beach club area, please make your reservation at the bar.
Exclusive access to the pool and sundeck. Please see pool rules for hours and availability. Weekends are more limited due to the live music shows.
ATTENTION: There is NO lifeguard on duty. Children must be supervised at all times. Alcohol consumption inside the pool is prohibited.
LET’S GO DIVING!
Stay at The Diving Lodge Downtown and enjoy easy access to arrange private and group diving trips, PADI Certifications and courses for beginners as well as refreshers. Send us a message with your requested dates and anything else you’d like to share.
We look forward to diving with you!
OTHER USEFUL CONTACTS
Dentist: Dr. Carlos Escalante (Located port side): 998-206-9157
Doctor: Victor Ballesteros: (Cellphone) 998-173-7230
Live Medical Clinic: +52 9981 96 8697
Acupuncture: Dr. Dan: +52 984 108 0623
Bike Rentals + Riviera Maya Excursions: Thomas from Lighthouse Tours at +52 998 841 4516 or lighthouse- tours@outlook.com
FOR EMERGENCIES DIAL 911
Police: +52 998 293 2167
THINGS TO DO IN PM
WEDNESDAY MARKET
Weekly local market of food, beverages, artists, and others, getting together to sell their unique goods! Make sure to check it out by the church in the downtown port.
BOTANICAL GARDEN
Lush garden with palms, cacti & other plants, plus a walking trail to an ancient Mayan site. This place, while shouldn’t be “hyped up” too much, is actually quite spectacular and very worthwhile. Open from 8am to 4pm (they actually close down at 7pm)
Website (ALFREDO BARRERA) / Phone: 01 998 206 9233
PADDLE BOARD OR KAYAK
Although exploring the reef without a guide is prohibited, you can explore the coast with no problem! Depending on the day/weather, you can choose between a kayak or paddle board! Don’t forget your life vest & please wear reef-safe sunscreen to protect our marine life!
CROCOCUN
Open from 9 am to 5pm, this animal zoo-sanctuary is most known for its protection of crocodiles, but you can also see and touch deer, snakes, parrots, monkeys and native wild dogs. It includes a nice cafe to have lunch or refreshments and interactive tours where a guide will walk you through.
More info: www.crococunzoo.com
ICE CREAM AT PANNA E CIOCCOLATO
Just a short 10 min walk toward downtown, you’ll find the cutest little gelato shop serving many flavors of ice cream as well as baked good and delicious coffee too! Website
EXPLORE LA RUTA DE LOS CENOTES
Puerto Morelos is located only 10 min away from La Ruta De Los Cenotes, which translates to the route of the cenotes. Which is a several kilometer long road with many different options of places to visit with natural swimming holes, of all sizes and varieties. Some of our favorites are: Verde Lucero, Kin Ha, and Las Mojarras, to name a few. We recommend renting a car and venturing out on your own!
WALK NORTH & SOUTH ON THE BEACH
Whether daytime or evening, walk safely down the beach and discover all areas of Puerto Morelos. From the busy bar-restaurant zone, to the less traveled areas heading north towards Punta Caracol. Don’t forget to bring your water bottle and wear repellent if walking close to sundown!
RENT BIKES
The good thing about this small town is you can explore it all by foot. But even better, rent a bike. With bike friendly, mostly flat roads, get on a cruiser and check out all the sites, stopping where you wish.
Rental info:
CHECK-OUTS
Check-out is by 11:00 AM.
Please turn off the air-conditioner, fan and lights and lock the door on your way out! Leave the keys back in the lockbox :-)
Thank you for being a great guest, we hope to see you again!
If you’d like to tip the staff for their hard work, please use the envelope provided in the room.
We all appreciate it!